Alienum phaedrum torquatos nec eu, vis detraxit periculis ex, nihil expetendis in mei. Mei an pericula euripidis, hinc partem.

Call us 403-945-7290

ADVAS / Natural Supports  / Tip Sheet: Active Listening
 

Blog

Tip Sheet: Active Listening

As natural support, it is not your job to heal the person you are helping. Instead, your role is to make it possible for them to heal by listening, showing that you care, and taking on tasks that are not helpful to their healing.

Your primary role – the most important thing that you can do – is to listen.

Listen with intent, kindness, and focus. Give all of your attention to the person who is sharing. Allow yourself to hear everything they are saying by putting down digital devices, turning off TV and computer screens in the room, and not thinking about what your response will be until the person is done speaking.

TIPS FOR

ACTIVE

LISTENING

LISTEN

You may be tempted to “fix” the problem, but the person you are with needs you to hear what they are saying.

PARAPHRASE

Try to paraphrase what you heard to make sure you understood and to show that you are paying attention.

USE BODY LANGUAGE

Face the other person, nod, and have an open and relaxed body position to show that you are engaged and interested.

EVALUATE

After listening to the person, allow a moment to pause and evaluate the conversation.

TAKE YOUR TIME

To be sure that you understand what is needed, wait until after the person has finished speaking before offering any feedback or advice.

DON’T JUDGE

Your goal is to understand and to support, not to provide your opinions or perspectives.

SHOW EMPATHY

Consider the person’s feelings and put yourself in their shoes. Validate their feelings.

ASK THE RIGHT QUESTIONS

Ask questions that respectfully encourage the person to share information that will be helpful for you as a helper.